YOUR VIRTUAL ASSISTANT

ABOUT MARIELLE

With 15 years of experience in client-facing roles across a variety of industries, I’ve developed a high level of adaptability, a strong work ethic, and a refined skill set. I spent 5 years in London’s competitive property market, managing portfolios of up to 120 properties and consistently delivered high-quality service to demanding clients.
With a can-do attitude, MZ Services is dedicated to easing your workload to ensure that you have the freedom to focus on
things that matter most to you.

Property Management Services

Maintenance

Liaise with trusted contractors and tenants to ensure issues are resolved. Carry out mid-term inspections to ensure properties are in good condition.

Tenancies

Meet requests before a new tenancy starts to ensure tenant satisfaction. Compare inventory reports from check in and check out to ensure property is returned in the same condition.

Ensure your property remains legally compliant with all safety checks passed and required certificates kept up to date.

Compliance

ADMINISTRATION

Contracts

Liaise with all parties to ensure agreements are timely signed and to handle tenancy swaps and notices to ensure a seamless turnover.

Email Management

Read through and filter emails to ensure urgent enquiries are dealt with promptly and all other correspondence see a resolution.

Input data and figures onto CRM systems or spreadsheets and highlight patterns of improvements or declination. Organise files and documents to ensure processes are streamlined.

Data Entry

CUSTOMER SERVICES

Telephone Handling

Manage inbound calls to ensure all enquiries are dealt with. Make outbound calls where necessary to ensure on-going communication across parties.

Dealing With Complaints

Diffuse situations between parties to avoid any escalation. Provide my professional advice in moving forward, ensuring everyone remains within their rights.

Deal with all client queries - handling all communications regarding the company, products, or services you offer.

General Customer Services

My management service contact Marielle was outstanding as she was friendly, responsive and a problem solver. Nothing was a big issue for her and made my life easy as I am abroad

Landlord

★★★★★

DEREK NAZARETH

★★★★★

Marielle is always on hand if myself or my tenant has a problem. Her kind and enthusiastic nature makes it easy to deal with any query and everything is dealt with super efficiently. Knowing I have Marielle there, takes a huge burden off my mind as I know the property is well taken care of and we are following all the legal guidelines. Thank you so much!

CLIENT REVIEWS

SOPHIA M.

Private Landlord

★★★★★

Special praise to Marielle who dealt with all my queries very promptly and went the extra mile. Courteous and efficient!

MAURICE GAMMELL

Landlord

★★★★★

Marielle our property manager has always been courteous, immediately responsive, with a great can-do attitude.
Thank you Marielle.

Helen Tzouves

Landlord

★★★★★

Marielle has been an incredible colleague. I am privileged to work alongside someone as exceptional as her. In the time with us, she developed so much and made DA a better place. I will always be grateful to her.

AARON COX

Director, David Astburys